Order & Shipping FAQ

Order & Shipping FAQ main image Order & Shipping FAQ image

Welcome to our FAQ page! We're here to make your experience with Nunawading Toyota as smooth as possible. Below, you will find answers to common questions that may arise. If you can't find what you're looking for, don't hesitate to reach out to us directly. Let's get your questions answered.

When can I expect my order to arrive?

We understand you're eager to receive your new genuine Toyota parts. Typically, we despatch orders within 1-2 business days after you place them. Even if you order outside of business hours, rest assured it'll be on its way within 1-2 business days from the next business day. Delivery times vary, usually taking 2 to 7 business days depending on your location within Australia. If you're in areas like WA, Northern QLD, or NT, delivery might take up to 14 business days, though it often arrives within 7 business days in these city areas. To ensure a smooth delivery experience, please double-check and provide us with an accurate delivery address. We're committed to getting your order to you as quickly as possible!


Can I track my order?

Yes, absolutely! We provide tracking information for all orders via text and email. Once your order has been despatched, you'll receive a tracking number that allows you to trace your delivery online throughout the entire shipment process. This way, you can stay updated on the status of your order and know exactly when to expect its arrival.


What shipping carriers do you use?

We offer various shipping options to ensure your order reaches you efficiently and securely. Our primary shipping carriers include Australia Post, TNT, and other reputable couriers. For larger or heavier parts, we typically utilise TNT or if in Melbourne our own delivery drivers to ensure safe and prompt delivery. Additionally, if you prefer, you can arrange to pick up your order directly from our warehouse located in Mitcham, Melbourne. We strive to provide flexible shipping solutions that meet your needs and preferences.


Can I arrange my own freight carrier to collect my order?

Absolutely! We understand that you might have preferred freight arrangements. If you'd like to arrange your own freight, simply select the 'Click & Collect' option during the checkout process, then notify us here or in the web text chat that you will be arranging your own freight provider to collect your order. Once your order is ready for collection, we'll notify you by text to your mobile device, and you can coordinate the pickup with your chosen freight provider. Please ensure to provide us with the necessary details for smooth processing. If you have any questions or need assistance with arranging your own freight, feel free to reach out to our team, and we'll be happy to help.


Do you ship internationally?

No, we do not offer international services for our genuine Toyota parts & accessories. Our services are limited to addresses within Australia. We apologise for any inconvenience this may have on you and we appreciate your interest. If you have any further questions about this, please don't hesitate to reach out to our customer support team. 


Do you offer free shipping?

No, we do not offer free shipping, however, our genuine Toyota parts prices generally have a big cost saving for you. We do provide a convenient click and collect option. If you are based in Melbourne, you have the option to pick up your order directly from our warehouse in Mitcham. This allows you to save on shipping costs and collect your parts at your convenience. Simply select the click and collect option during the checkout process, and a text message will send to your mobile device when your order is ready for pickup.


How much does shipping cost?

Shipping costs are calculated based on your location, the size and weight of your order, and the rates charged by the courier service. You can calculate shipping costs on our product page and during the checkout process by providing your postcode. Additionally, we offer a convenient click and collect option, which is free for customers located in Melbourne. Simply select the click and collect option at checkout and pick up your order from our warehouse in Mitcham.


Can I physically pick up my part?

Yes, absolutely! If you're located in Melbourne, you have the option to pick up your order directly from our warehouse in Mitcham. Once your order is ready for collection, you'll receive a text message notification informing you that your parts are ready to be picked up. This provides a convenient and efficient way for our Melbourne customers to get their genuine Toyota parts quickly.


Can I change my shipping address after placing an order?

Once an order has been completed at checkout, any required changes to the shipping address we need to be notified as soon as possible. We will always do our best to modify your order if we are notified quick enough and your order is not despatched. If you wish to modify your order, please reach out to our dedicated team members via the web text chat as soon as possible.


Can I use a PO Box for my order?

Yes you can, however, AusPost is the only freight provider that will deliver to PO Boxes, so you must ensure to select AusPost as your shipping method at checkout. All other freight carriers require a physical address for the delivery of your order. If you can’t use AusPost, please ensure that you provide a valid residential or business address during checkout to avoid any delays in receiving your package.


What happens if my package is lost or damaged during shipping?

While we take every precaution to ensure your order reaches you in perfect condition, occasional mishaps can occur during transit. If your package is lost or arrives damaged, please contact our customer service team immediately. We will swiftly investigate the issue and then arrange for either a replacement or a refund, based on the circumstances of the incident.


Do you offer expedited shipping options?

Currently, we do not offer expedited shipping options. However, if you urgently need your part, we recommend our convenient click and collect service. Typically, your order will be ready for pickup within 1-2 hours. Please ensure you contact us beforehand to confirm availability and arrange for a seamless pickup experience.


Will all of the parts in my order arrive in one shipment?

While we strive to consolidate all of your parts into a single delivery, there are instances where you may receive multiple deliveries and tracking numbers. Rest assured, our goal is to ensure your parts reach you efficiently and effectively, even if they arrive separately.